Question 1

How fast can you get to my home in Orlando?

Accepted Answer

We provide 24/7 emergency dispatch across Greater Orlando. For core Orange County and Tier 1 communities, our rapid-response mitigation crews arrive within 45 to 60 minutes equipped with truck-mounted water extraction units and industrial drying equipment.

Question 2

Do you offer free inspections?

Accepted Answer

Yes. We conduct comprehensive on-site damage assessments and moisture mapping using thermal imaging and penetrating moisture meters. We identify all hidden water pockets behind walls and under flooring and provide a clear, written scope of work.

Question 3

Will you work with my insurance company?

Accepted Answer

Yes. In strict accordance with Florida law, we document all structural damage, provide detailed photographic evidence, and supply moisture logs directly to your insurance adjuster. Under Florida SB 2-A, we do not solicit assignment of benefits (AOB) or act as public adjusters; we focus on precision mitigation and honest claim documentation.

Question 4

Does Florida require a licensed mold remediator?

Accepted Answer

Yes. Under Florida Statute Chapter 468 Part XVI, any mold remediation project covering more than 10 contiguous square feet must be performed by a Florida DBPR licensed mold remediator. Florida law also strictly prohibits the same company from performing both the mold assessment and the remediation on the same property within 12 months.

Question 5

Do you serve Kissimmee, Sanford and the rest of Central Florida?

Accepted Answer

Yes. In addition to Orlando and Orange County, our crews serve Seminole County (Sanford, Altamonte Springs, Lake Mary, Oviedo) and Osceola County (Kissimmee, St. Cloud, Celebration, Poinciana) around the clock. Call (407) 956-1738 for immediate dispatch.

Question 6

What should I do immediately after discovering a water leak?

Accepted Answer

First, locate and shut off your property's main water valve to halt incoming flow. Turn off electricity at the breaker panel if water contacts outlets or appliances. Avoid walking through standing water, and call our 24/7 dispatch line at (407) 956-1738 immediately so extraction can begin before microbial growth takes hold.

Question 7

How long does structural drying typically take in Florida's humidity?

Accepted Answer

Structural drying generally takes 3 to 5 days depending on the materials affected and ambient humidity. We use commercial Low-Grain Refrigerant (LGR) dehumidifiers and high-velocity air movers to extract bound moisture from drywall, sill plates, and subfloors, monitoring daily with digital moisture meters until dry standard is reached.

Question 8

Can drywall and carpeting be saved after water damage?

Accepted Answer

Category 1 (clean) water damage can often be dried in place if addressed within 24 to 48 hours. Carpet padding, however, typically requires replacement. Category 2 (gray) or Category 3 (black/sewage) water damages require removal of porous materials such as drywall and insulation up to 12-24 inches above the water line under IICRC S500 guidelines.

Question 9

Does homeowners insurance in Florida cover burst pipes and roof leaks?

Accepted Answer

Standard Florida homeowners insurance (HO-3) typically covers sudden and accidental water discharge, such as burst supply lines or sudden appliance failures. Wear and tear or gradual leaks are generally excluded. Hurricane wind-driven rain entering through damaged roofs is usually covered, whereas rising flood waters require a separate NFIP or private flood policy.

Question 10

What is the difference between water mitigation and water restoration?

Accepted Answer

Water mitigation is Phase 1 emergency stabilization—rapid extraction, selective demolition of unsalvageable materials, antimicrobial application, and industrial psychrometric drying (typically 3 to 5 days). Restoration is Phase 2 reconstruction—rebuilding drywall, baseboards, cabinetry, and flooring to pre-loss condition. Insurance carriers evaluate these phases under separate Xactimate line-item estimates.

Question 11

How do you handle Category 3 black water or sewage backups safely?

Accepted Answer

Sewage backups contain enteric viruses, bacteria (such as E. coli), and biological pathogens requiring strict IICRC S500 protocols. Our technicians wear Level C PPE, establish negative air pressure containment chambers with HEPA filtration, extract gross contaminants, remove saturated porous surfaces 24 inches past visible migration, and apply hospital-grade EPA-registered botanical antimicrobials before drying begins.

Question 12

Can I remain in my home during the structural drying process?

Accepted Answer

For Category 1 clean water losses affecting localized areas, occupants can often remain in non-affected living quarters, though industrial air movers and LGR dehumidifiers generate persistent white noise and elevated room temperatures (85°F to 95°F). For Category 3 black water, sewage backups, or widespread mold contamination, immediate temporary relocation is strongly recommended for respiratory safety, often covered under your insurance policy's Additional Living Expense (ALE) clause.

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